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Terms and Conditions

  • Online Workbook

    If you have not already done so, prior to your class you will need to complete the online workbook. (www.vpulse.com.au). You can commence this immediately or any time before the class. You may also log out and return as often as necessary (please make a note of your username and password and keep securely until you have completed the online workbook as passwords can be reset). When you have finished the online workbook, you should print the certificates. (2x Certificates for childcare first aid courses HLTAID004)

  • You must print, sign and bring the certificates from the online workbook to your class.

    Please wear comfortable, modest clothing as a considerable amount of time is spent completing the practical elements of the training, particularly, CPR. Also bring a pen and paper for taking notes.

  • Support Services

    Please discuss any language, literacy or numeracy issues with us prior to attending. This will enable the instructor to organise appropriate support facilities, for example, we can arrange to conduct assessments orally rather than in the written form, or provide extra tuition as appropriate.

  • Health Issues

    Please discuss with the instructor prior to attending, any health issues which may affect your training and assessment. Practicing of Cardio-Pulmonary Resuscitation (CPR) is usually done on the floor using training manikins.

  • Access and Equity

    We do not discriminate against any individual on the basis of race, colour, sex or religion. All students are treated equally. Our instructors will assist and support students where appropriate, especially those students with language, literacy or physical disabilities, where the nature of the disability does not preclude them from completing the training and assessment. The CPR Statement of Attainment is valid for 12 months. The Provide First Aid -HLTAID003 and HLTAID004 Statement of Attainments are valid for 3 (Three) years.

  • Course Description

    The course runs in a classroom-type face to face trainer led environment. You’ll have plenty of opportunity to ask questions, and practice CPR. Assessment involves demonstration of CPR techniques on Adult, Child and Infant manikins for 2 minutes each on the floor, role play and multiple choice theory questions.

    There are also multiple choice question elements too. If you are unsuccessful in the assessment, the instructor will provide further training at the end of the course, and re-assess you on the day. If you are still unsuccessful you can make arrangements to attend another session, and you’ll be able to re-sit the assessment at no extra cost [maximum 2 attempts].

  • Outcome

    Upon successful completion of the course you will be issued an industry recognized Statement of Attainment for the competency units.

  • Privacy Policy

    We are committed to protecting your privacy. Your information will only be kept for auditing purposes, and to inform you of issues relating directly to the courses you have undertaken. No information will be supplied to third parties without your written consent.

    Your trainer on the day will be provided with your contact mobile number in the event that they need to contact you in relation to the course prior to the course commencement. If you have not already provided a mobile contact number please contact us to provide the best number to contact you in case of an emergency.

  • Payment and Cancellation

    Payment details are included on the enrolment form provided. We require 48 hours notice if you cancel. If you do not give at least 48 hours notice to cancel or fail to attend on the day, you will forfeit the course fee.

    Payment must be received in full no later than 7 days prior to the commencement of the course unless alternative arrangements have been entered into.

  • Complaint Procedure

    If any problems are experienced during the course, please talk to the instructor in the first instance. If the instructor is unable to resolve the problem to your satisfaction you can escalate it to the Managing Director by emailing abclicences@bigpond.com or via PO Box 106, Mapleton, QLD 4560. The Managing Director acts as an independent reviewer when receiving a complaint and will provide a written response to you within 7 days.

  • Recognition of Prior Learning (RPL)

    RPL is available on a case by case basis. Please speak with the instructor prior to booking and discuss your situation. You would need to show suitable evidence as past learning, such as a current nursing or medical qualification, or a recent certificate from a recognised RTO. In all cases the theory assessment and CPR assessment must be undertaken, regardless of any previous experience or qualifications.

  • Conduct

    Acceptable behaviour and standard of dress is required. You will be practicing the recovery position on fellow students, and you must at all times adhere to the instructors directions. Unacceptable and / or dangerous behaviour which causes risk to yourself and / or others will cause your removal from the course without refund.

  • Parking/Transport

    Our Sydney CBD and Sutherland venues do not cater for parking. Although, all locations are located a close walk from Sutherland, Granville and Town Hall train stations.